Customer Support & Order Specialist - Commissions

Acme Construction Supply Co.; Portland (OR); Presencial; USD 32.000 - 34.000; Jornada completa

Descripción de la vacante

Acme Construction Supply Co. is seeking a Customer Support Specialist to build trust-based relationships and ensure a smooth, accurate order experience for customers.

The role covers order entry, inquiries, issue resolution, delivery coordination, and account management within a team-focused environment. You will use tools like Eclipse, Revalgo, and vendor catalogs to support processing and sourcing, while adhering to partnership standards and SOPs.

Formación

• Minimum 2 years of customer service or inside sales experience.
• Completion of Acme University 100 series trainings.
• Experience with ERP systems (Eclipse preferred).
• Proficiency with Microsoft Office (Outlook and Excel).
• Familiarity with construction supply products is a plus.

Responsabilidades

• Enter and manage sales orders from start to finish with high attention to detail.
• Maintain Inside Sales queues daily (Trouble, Remote Order Entry, Will Call, Invoice Preview, Open Order Status).
• Proactively communicate with customers about delays, issues and backorders; update will call orders bi-weekly.
• Complete all documentation accurately and timely.
• Support order processing and product sourcing using Eclipse, Revalgo and supplier resources.
• Coordinate pricing on bids over $2,000 with Outside Sales or Branch Management.

Conocimientos

Customer service

Inside sales

Order entry

Active listening

Time management

Educación

Acme University 100 series trainings

Herramientas

Eclipse ERP

Microsoft Excel

Outlook

Revalgo

Descripción del empleo

Acme Construction Supply Co. is seeking a Customer Support Specialist to build trust-based relationships and ensure a smooth, accurate order experience for customers.

The role covers order entry, inquiries, issue resolution, delivery coordination, and account management within a team-focused environment. You will use tools like Eclipse, Revalgo, and vendor catalogs to support processing and sourcing, while adhering to partnership standards and SOPs.