Ecommerce Growth Specialist — Onsite B2B Onboarding & Growth

Hydraulic Specialty Inc.; Saint Paul (MN); Presencial; USD 68.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Industry leading pay and benefits

paid weekly

overtime opportunities

vacation rollover

$50,000 life insurance policy gifted

401k with company match

career advancement programs

awesome company events

HUGE tech referral bonuses

Descripción de la vacante

Blaine Brothers seeks an energetic Ecommerce Growth Specialist to be the day‑to‑day owner of the company’s e‑commerce channels across Blaine Brothers and sister companies. You will onboard B2B customers, support them online and in the field, and continuously improve the site, tools, and processes behind it.

This role balances operations, improvement projects, and growth strategy, with strong emphasis on customer experience, automation, and cross‑functional collaboration.

Formación

• 2+ years of experience in e-commerce, B2B sales, account support, customer service, or digital marketing.
• Heavy‑duty truck and trailer parts knowledge strongly preferred.
• High energy, competitive, and self‑motivated; energized by signing up and onboarding new customers.
• Willing to travel; valid driver’s license.
• Experience with Magento/Adobe Commerce or a similar e‑commerce platform is a plus.
• Experience with HubSpot or a similar CRM/marketing automation platform is a plus.
• Experience with ERP systems such as Epicor or Karmak Fusion is a plus; passion for automation.
• Excellent written and verbal communication skills; strong Excel and analytics.

Responsabilidades

• Serve as day-to-day owner and point person for the e‑commerce channel, coordinating with sales and internal teams.
• Provide front-line e‑commerce customer support by phone, email, and live chat, resolving orders and product questions quickly.
• Monitor website chatbot and live chat daily, escalating as needed and coordinating handoffs to reps.
• Own customer onboarding from account setup through first orders and drive repeat usage.
• Conduct regular field work with B2B customers and sales reps, including on‑site demos and account check‑ins to grow adoption.
• Manage backorders end to end; track status and communicate realistic ship dates to customers.
• Maintain product content and data quality with purchasing, marketing, and product data teams.

Conocimientos

E-commerce experience

B2B sales

Account support

Customer service

Digital marketing

Field work

Herramientas

Magento/Adobe Commerce

HubSpot

ERP systems (Epicor/Karmak Fusion)

AI/workflow tools

Descripción del empleo

Blaine Brothers seeks an energetic Ecommerce Growth Specialist to be the day‑to‑day owner of the company’s e‑commerce channels across Blaine Brothers and sister companies. You will onboard B2B customers, support them online and in the field, and continuously improve the site, tools, and processes behind it.

This role balances operations, improvement projects, and growth strategy, with strong emphasis on customer experience, automation, and cross‑functional collaboration.