Customer Support & Order Specialist | ERP & Service

Acme Construction Supply Inc.; Portland (OR); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Order-based commission

Job summary

Acme Construction Supply Inc. in Portland, OR is seeking a Customer Support Specialist to deliver exceptional service and manage the full order experience. You will enter orders, monitor queues, resolve issues, and keep customers updated on delays, backorders, and delivery details.

The role requires strong attention to detail, ERP system experience (Eclipse preferred), and the ability to multitask in a fast-paced environment. This position blends office work with warehouse interactions as needed.

Qualifications

• Accurately enter and manage sales orders from initiation to completion with high attention to detail.
• Maintain Inside Sales queues daily, including Trouble, Remote Order Entry, Will Call, Invoice Preview and Open Order Status Review.
• Proactively communicate with customers regarding delays, issues and backorders; provide regular updates on will call orders.
• Utilize catalogs, vendor sites and contacts to support order processing and sourcing.
• Coordinate pricing on bids over $2,000 with Outside Sales or Branch Management.

Responsibilities

• Accurately enter and manage sales orders from initiation to completion.
• Maintain order queues and communicate delays or issues to customers.
• Provide timely and accurate documentation for orders and inquiries.
• Assist with product selection by listening and asking clarifying questions.
• Support warehouse operations and coordinate with branch management as needed.

Skills

Active Listening

Customer Focus

Time Management

Conflict Resolution

Multitasking

Tools

Eclipse ERP

Job description

Acme Construction Supply Inc. in Portland, OR is seeking a Customer Support Specialist to deliver exceptional service and manage the full order experience. You will enter orders, monitor queues, resolve issues, and keep customers updated on delays, backorders, and delivery details.

The role requires strong attention to detail, ERP system experience (Eclipse preferred), and the ability to multitask in a fast-paced environment. This position blends office work with warehouse interactions as needed.