Ecommerce Support & Onboarding Specialist

Acme Construction Supply Co.; Lake Oswego (OR); Presencial; USD 36.000 - 40.000; Jornada completa

Descripción de la vacante

Acme Construction Supply Co. is seeking a Digital Customer Experience Specialist to support the company’s eCommerce platform through customer account administration, technical support, and training. You will help customers with online ordering tools and work with internal teams to resolve issues and improve digital processes.

The role emphasizes onboarding, account maintenance, training delivery, and driving adoption of digital tools to enhance the overall customer experience.

Formación

• Strong customer service skills with the ability to communicate effectively across channels.
• Ability to learn and troubleshoot eCommerce platforms and business systems.
• Excellent organizational skills and attention to detail, with multiple priorities.
• Ability to explain technical processes clearly to customers with varying levels of proficiency.

Responsabilidades

• Manage customer onboarding and online account access, including user setup and permissions.
• Verify customer account information and alignment with Eclipse bill-to and ship-to accounts.
• Coordinate with internal departments to resolve account access or administration issues.
• Maintain records of customer account activity, user permissions, and support requests.
• Serve as a primary contact for inquiries related to Acme's eCommerce platform.

Conocimientos

Customer service

Communication

Organizational skills

Problem solving

Educación

High school diploma

Herramientas

Microsoft Office

Eclipse

ERP systems

Descripción del empleo

Acme Construction Supply Co. is seeking a Digital Customer Experience Specialist to support the company’s eCommerce platform through customer account administration, technical support, and training. You will help customers with online ordering tools and work with internal teams to resolve issues and improve digital processes.

The role emphasizes onboarding, account maintenance, training delivery, and driving adoption of digital tools to enhance the overall customer experience.