Remote Tech Support Specialist – eCommerce Growth

Commerce; United States; Remote; USD 26,000 - 29,000; Full time

Job summary

Commerce, a leader in AI-driven commerce, seeks a Technical Customer Support Representative to empower merchants using our eCommerce platform. You will educate customers on features, troubleshoot issues, and help merchants grow.

Join a team of bold builders and technical trailblazers. You will handle phone, email, and chat support in a fast-paced environment, expanding product knowledge and driving customer satisfaction.

Qualifications

• Experience in a customer-facing, service-oriented role is required.
• Experience in phone, email, or chat-based technical support or customer service.
• Ability to use self-service resources to find solutions.
• Strong understanding of web, eCommerce, and hosting technologies.

Responsibilities

• Provide outstanding phone, email, and chat-based technical support to customers in a fast-paced environment.
• Deliver extraordinary support to a growing merchant base with strong problem-solving.
• Develop solutions and use SOPs to improve satisfaction and loyalty.
• Communicate with management and developers to improve product functionality.
• Aim for first contact resolution and onboard customers with best practices.
• Assist customers with billing, invoice, and account issues.
• Engage in training to stay ahead of product advances and eCommerce best practices.
• Maintain professionalism in recurring interactions across teams.

Skills

Customer support

HTML/CSS/JS

Web/eCommerce

Communication

Multi-channel

Job description

Commerce, a leader in AI-driven commerce, seeks a Technical Customer Support Representative to empower merchants using our eCommerce platform. You will educate customers on features, troubleshoot issues, and help merchants grow.

Join a team of bold builders and technical trailblazers. You will handle phone, email, and chat support in a fast-paced environment, expanding product knowledge and driving customer satisfaction.