Ecommerce Growth Lead — Onboard, Optimize & Grow B2B

Blaine Bros Maintenance Inc

Saint Paul (MN)

On-site

USD 68,000 - 82,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Industry leading pay and benefits

paid weekly

overtime opportunities

vacation rollover

life insurance policy

401k with a company match

career advancement programs

awesome company events

HUGE tech referral bonuses

Job summary

Blaine Brothers is seeking an energetic Ecommerce Growth Specialist to own growth across our e-commerce platforms. You will sign up and onboard B2B customers, support them online and in the field, and continually improve site tools and processes.

The role blends operations, improvement projects, and growth strategy with strong emphasis on customer experience. Ideal candidates bring 2+ years in e-commerce or B2B settings, and knowledge of Magento/Adobe Commerce, HubSpot, and ERP systems to

Qualifications

2+ years of experience in e-commerce, B2B sales or account support, customer service, or digital marketing.
Heavy-duty truck and trailer parts knowledge strongly preferred.
High energy, competitive, and self-motivated; energized by signing up and onboarding new customers.
Comfortable doing field work and training or presenting to customers in person.
Valid driver's license and ability to travel to customer locations within our region.
Tech-savvy and quick to learn new platforms; experience with Magento/Adobe Commerce or a similar e-commerce platform a plus.
Experience with HubSpot or a similar CRM/marketing automation platform (email journeys, live chat, chatbots) a plus.
Experience with Epicor, Karmak Fusion, or a similar ERP system a plus.
Experience with order management, fulfillment, or backorder handling; comfortable working with branches and purchasing to solve supply issues.
Strong Excel and analytical skills
Excellent written and verbal communication skills
Capability to multitask and prioritize in a fast-paced environment
Demonstrated ability to work cross-functionally and manage complex projects
Responsible, with a strong sense of ownership and the ability to work independently
Teamwork
Integrity, honesty, and respect

Responsibilities

Serve as the day-to-day owner and point person for the e-commerce channel, keeping customers, sales, and internal teams moving.
Provide front-line e-commerce customer support by phone, email, and live chat, resolving order, account, login, and product questions quickly and professionally.
Monitor the website chatbot and live chat daily, answering escalations and coordinating handoffs to the right reps.
Own customer onboarding from account setup through first orders: set up accounts and access, train customer users, and follow up to drive repeat usage.
Conduct regular field work with B2B customers and sales reps, including on-site demos, training, ride-alongs, and account check-ins to grow adoption.
Monitor open e-commerce orders daily and step in early to meet customer expectations: troubleshoot out-of-stock parts by sourcing from other branches, approved alternates, or suppliers, and keep customers informed of options and updated ship dates.
Manage backorders end to end: track status, follow up with purchasing and suppliers, communicate realistic ship dates, and close the loop with customers.
Partner with branches to ensure online orders are picked, packed, and shipped on time; elevate and resolve delays, shipping errors, and other exceptions.
Maintain product content and data quality (part information, images, cross-references, and promotional products) with purchasing, marketing, and our product data team