E‑Commerce Account Manager: Onboarding & Growth

CampusPoint; Beaverton (OR); On-site; USD 43,000 - 47,000; Full time

Job summary

CampusPoint is seeking an E-Commerce Account Manager to onboard and support assigned e-commerce and retail accounts, coordinating product life cycle and successful implementation. You will be the main liaison among customers, Sales, and internal teams, managing issues, data, and timelines to ensure a positive customer experience.

The role emphasizes collaboration with Purchasing, Marketing, and Finance, maintaining accurate account information and providing high-quality support throughout the

Qualifications

• Bachelor's degree preferred in Business, Marketing, Sales, Operations, or a related field.
• Minimum 3 years of related experience in account management, program management, sales support, customer operations, retail, e-commerce, or a similar customer-facing business environment.
• Previous experience with a distributor or web retailer strongly preferred (Shopify, eBay, Walmart's eCommerce platform).
• Experience coordinating cross-functional projects or working with customer portals, product setup requirements, order management, or related operational processes.

Responsibilities

• Own and coordinate onboarding for new e-commerce and retail customers, including gathering requirements, setting timelines, coordinating account setup, and supporting successful implementation.
• Manage day-to-day operational support for assigned accounts throughout the customer and product life cycle, including product load-in, active sales cycles, discontinued items, closeouts, and other account-specific requirements.
• Initiate and participate in internal and external meetings to establish strategy and timelines, gather information, provide status updates, address questions or concerns, and maintain alignment with customer contacts and the Sales team.
• Serve as a primary resource for assigned accounts by answering questions, troubleshooting workflow and system issues, investigating customer concerns, and proactively identifying and resolving potential problems.
• Partner with Purchasing, Marketing, Sales, and other internal teams to gather, validate, and provide product specifications, images, marketing information, competitive comparisons, and other required customer content.
• Develop strong working knowledge of assigned customer systems, portals, procedures, processes, requirements, and key contacts to support efficient execution and identify opportunities to improve account performance.
• Coordinate information and activity between customers, the Sales team, Logistics Operations, Warehouse Operations, Purchasing, Marketing, Finance, and other internal partners to ensure clear communication and timely execution.
• Coordinate and facilitate internal review and approval of contracts, deal sheets, MDF agreements, marketing and advertising programs, and other customer-specific requirements as assigned.
• Coordinate account shipments, order management, customer support, traffic, returns, and related processes as required; identify future opportunities and support initiatives that strengthen customer relationships and business growth

Skills

Communication

Attention to detail

Cross-functional collaboration

Problem solving

Time management

Customer focus

Excel

PowerPoint

Outlook

Education

Bachelor's degree preferred in Business, Marketing, Sales, Operations, or related field

Tools

Excel

PowerPoint

Word

Outlook

MS 365

Dynamics ERP

Job description

CampusPoint is seeking an E-Commerce Account Manager to onboard and support assigned e-commerce and retail accounts, coordinating product life cycle and successful implementation. You will be the main liaison among customers, Sales, and internal teams, managing issues, data, and timelines to ensure a positive customer experience.

The role emphasizes collaboration with Purchasing, Marketing, and Finance, maintaining accurate account information and providing high-quality support throughout the