Ecommerce Associate: Listings, Photos & Customer Support

The Salvation Army USA Western Territory; Phoenix (AZ); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

The Salvation Army USA Western Territory in Phoenix is seeking an E-commerce Associate to join the Retail Team at the Phoenix Distribution Center. This full-time role focuses on listing and selling donated merchandise online, coordinating shipping, and providing excellent customer service.

You will manage product listings, quality check electronics and jewelry, take photos, and help meet posting quotas and sales targets under the Ecommerce Supervisor.

Competenze

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

Mansioni

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.

Conoscenze

Verbal and written English

Computer skills

Photoshop proficiency

Team collaboration

Independent work

Multitasking under pressure

Typing 40 wpm

Brand merchandise identification

Customer service/retail experience

Formazione

High School diploma

Strumenti

Photoshop

Microsoft Office

Windows OS

Descrizione del lavoro

The Salvation Army USA Western Territory in Phoenix is seeking an E-commerce Associate to join the Retail Team at the Phoenix Distribution Center. This full-time role focuses on listing and selling donated merchandise online, coordinating shipping, and providing excellent customer service.

You will manage product listings, quality check electronics and jewelry, take photos, and help meet posting quotas and sales targets under the Ecommerce Supervisor.