Ecommerce Associate: Listings, Fulfillment & Photography

Krocphoenix; San Bernardino, Northern (CA, KY); Hybrid; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Paid time off

Employee Discounts

Medical, Dental, Vision

Retirement Plan

AFLAC

Employee Assistance Program (EAP)

Job summary

The Salvation Army Ecommerce Associate will handle processing and shipping of sold merchandise, create product listings, and enhance the customer experience for online shoppers. This role supports the Retail team at the San Bernardino center, requires strong English communication, and Office software proficiency.

Ideal candidates have 2–4 years of customer service or retail experience, ability to type 40 WPM, and a background in identifying designer merchandise, with a willingness to pass a

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.
• Must be able to pass a criminal background check (required).

Responsibilities

• The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.
• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

Skills

Verbal & written communication

Computer skills (Windows + MS Office)

Typing 40 WPM

Customer service/retail experience

Education

High School Diploma or equivalent

Tools

Photoshop

Job description

The Salvation Army Ecommerce Associate will handle processing and shipping of sold merchandise, create product listings, and enhance the customer experience for online shoppers. This role supports the Retail team at the San Bernardino center, requires strong English communication, and Office software proficiency.

Ideal candidates have 2–4 years of customer service or retail experience, ability to type 40 WPM, and a background in identifying designer merchandise, with a willingness to pass a