ECM Program Supervisor - Care Management Lead

Central Neighborhood Hlth Fdn; California; On-site; USD 90,000 - 120,000; Full time

Job summary

Central Neighborhood Health Foundation is seeking an ECM Supervisor to direct and manage the Enhanced Care Management program, oversee an interdisciplinary team, and ensure high-quality care coordination for members. The role emphasizes supervision, data-driven decision making, compliance with program requirements, and collaboration with partners in a Federally Qualified Health Center setting.

The incumbent will lead day-to-day operations, monitor staff performance, and coordinate with Program

Responsibilities

• Manage day-to-day ECM staff operations, including direct supervision.
• Foster professional relationships and inspire high performance.
• Coach and counsel staff and administer timely disciplinary actions.
• Collaborate with internal/external customers to improve care quality and workflow.
• Oversee member case files, including reviews and audits.
• Attend client appointments and provide actionable feedback.
• Gather and analyze program data; create usable reports.
• Support the Program Director; manage staffing schedules and calendars; liaise with community partners.
• Ensure timely new hire and annual staff training.
• Track deliverables; ensure grant/department compliance.
• Explain program requirements and policies to staff, clients, and community.
• Ensure compliance with health plan requirements via documentation verification.
• Execute Medi-Cal eligibility, billing, reporting for ECM.
• Facilitate ECM team meetings; develop QA/QI strategies.
• Collaborate with care plans and providers.
• Assist in developing ECM workflows, policies, and documentation.
• Develop and implement plans to correct deficiencies.
• Participate in required trainings; comply with safety and reporting requirements.
• Follow personnel policies; assist hiring/training; manage employee relations and terminations.
• Complete performance evaluations and timecard approvals timely.
• Conduct regular staff meetings on policies, audits, and compliance.
• Attend funder meetings; represent the organization.
• Ensure adequate staffing levels and competencies.

Job description

Central Neighborhood Health Foundation is seeking an ECM Supervisor to direct and manage the Enhanced Care Management program, oversee an interdisciplinary team, and ensure high-quality care coordination for members. The role emphasizes supervision, data-driven decision making, compliance with program requirements, and collaboration with partners in a Federally Qualified Health Center setting.

The incumbent will lead day-to-day operations, monitor staff performance, and coordinate with Program