ECM Operations Lead: Care Coordination & Team Growth

COPE Health Solutions; Los Angeles (CA); On-site; USD 73,000 - 87,000; Full time

Benefits offered by this job

Wellness stipend

Paid parental leave

Health insurance

Job summary

COPE Health Solutions in Los Angeles is seeking an ECM Supervisor to oversee daily ECM operations, lead staff training, mentoring, and care coordination oversight ensuring high-quality patient-centered services.

The role enforces policies, supports quality improvement, monitors documentation and billing submissions, and collaborates across interdisciplinary teams to improve health outcomes for ECM members.

Qualifications

• Bachelor’s and/or master’s degree in a health-related field is preferred.
• 2+ years of supervisor/leadership experience preferred.
• Ability to travel up to 50%.

Responsibilities

• Supervises and leads ECM team members, providing guidance, training, performance management, and professional development.
• Manage day-to-day operations of ARC CM/ECM platform, ensuring system availability, security, and performance.
• Evaluated daily operational bottlenecks and made independent procedural decisions that increased overall department efficiency.
• Maintain ECM policies, procedures, and standards.
• Serve as the primary resource and subject matter expert for ECM operations, providing leadership and direction to care team staff.
• Oversee and ensure timely completion of all Managed Care Plan reporting and serve as the administrator for provider portal access, maintenance, and user management.

Skills

Staff training

Mentoring

Care coordination

Staff development

Education

Bachelor’s or Master’s in a health-related field

Tools

ARC CM/ECM platform

Job description

COPE Health Solutions in Los Angeles is seeking an ECM Supervisor to oversee daily ECM operations, lead staff training, mentoring, and care coordination oversight ensuring high-quality patient-centered services.

The role enforces policies, supports quality improvement, monitors documentation and billing submissions, and collaborates across interdisciplinary teams to improve health outcomes for ECM members.