ECM Lead Care Manager: Compassionate Care Navigator

Alliance TrueCare; San Diego (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Alliance TrueCare is seeking a Lead Care Manager in San Diego, CA to develop personalized care plans, coordinate services, and work with families and providers to ensure access to care. The role emphasizes compassionate support, healthcare knowledge, and exceptional customer service to empower members in managing their health.

The LCM will work with a diverse ECM population, conducting assessments, creating action plans, and guiding care teams to improve member experiences and outcomes.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
• MA certificate or medical terminology knowledge preferred.

Responsibilities

• Interview members to assess medical and social needs and develop care plans.
• Respond to inquiries ensuring adherence to hospital and legal requirements.
• Collaborate with interdisciplinary teams to locate resources and coordinate plans.
• Maintain ongoing contact with members via telehealth and in-person visits.
• Advocate for members and coordinate appointments and treatment plans.

Skills

Communication

Customer service

Documentation

Team collaboration

Multitasking

Attention to detail

Education

High school diploma

Case management experience

MA certificate (preferred)

Job description

Alliance TrueCare is seeking a Lead Care Manager in San Diego, CA to develop personalized care plans, coordinate services, and work with families and providers to ensure access to care. The role emphasizes compassionate support, healthcare knowledge, and exceptional customer service to empower members in managing their health.

The LCM will work with a diverse ECM population, conducting assessments, creating action plans, and guiding care teams to improve member experiences and outcomes.