Care Navigator & Impact Leader

Serene Health Group; Compton (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Disability Insurance

401(k)

Paid Vacation & Sick Leave

Paid Holidays

Employee Referral Program

Company Discount Program

Job summary

Optima Medical Management Group in California seeks a Lead Care Manager (LCM) to develop personalized care plans and coordinate member services within the Enhanced Care Management program. You will work with members and families, and primary care providers to ensure timely access to care and support that fosters self-sufficiency.

The role emphasizes compassion, healthcare knowledge, and exceptional customer service as you collaborate with care teams to manage the member experience and address

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience in case management, member care, customer service, call center, or member care.
• Valid California driver’s license and valid vehicle insurance required.
• MA certificate or medical terminology knowledge preferred.

Responsibilities

• Interview members to assess medical and social determinants, and provide education while developing care plans.
• Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
• Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
• Maintain ongoing contact with members, via telehealth and in-person visits.

Skills

Communication

Interpersonal Skills

Customer Service

Organizational Skills

Multitasking

Documentation

Team Collaboration

Problem Solving

Education

High school diploma

MA certificate

Job description

Optima Medical Management Group in California seeks a Lead Care Manager (LCM) to develop personalized care plans and coordinate member services within the Enhanced Care Management program. You will work with members and families, and primary care providers to ensure timely access to care and support that fosters self-sufficiency.

The role emphasizes compassion, healthcare knowledge, and exceptional customer service as you collaborate with care teams to manage the member experience and address