EBT & Benefits Support Specialist

State of North Carolina; North Carolina; Vor Ort; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

The State of North Carolina’s Department of Health and Human Services is seeking an Administrative Specialist I to serve as the customer service representative for Food and Nutrition Services recipients. You will handle Electronic Benefits Transfer questions, provide benefit information, and perform data entry and reporting tasks to support operations within a centralized call center.

Strong communication and data management skills are required, with experience in handling sensitive information

Qualifikationen

• High school diploma or GED with two years of related administrative experience.
• Equivalent combination of education and experience may apply per agency guidance.

Aufgaben

• Respond to clients’ calls for assistance; greet callers, provide balance inquiries, PIN instructions, and status information.
• Perform data entry tasks including error-free exception claims; maintain passwords for systems; document time off and submit Beacon entries and leave requests; compile call center reports.

Kenntnisse

Respond to clients’ calls for assistan

Data entry and beacon entries

Ausbildung

High school diploma or GED

Jobbeschreibung

The State of North Carolina’s Department of Health and Human Services is seeking an Administrative Specialist I to serve as the customer service representative for Food and Nutrition Services recipients. You will handle Electronic Benefits Transfer questions, provide benefit information, and perform data entry and reporting tasks to support operations within a centralized call center.

Strong communication and data management skills are required, with experience in handling sensitive information