EBT & Administrative Support Lead

City and County of Denver; Denver (CO); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

A guaranteed life-long monthly pension

457B Retirement Plan

PTO + 12 holidays + 1 personal holiday

Health, dental and vision plans

Job summary

City and County of Denver’s Denver Human Services is seeking an Administrative Support Assistant V to join the FAAD Lobby/EBT team on-site at the Richard T. Castro Human Services Center.

The role emphasizes leadership support, data entry accuracy, and managing EBT-related inquiries while coordinating with neighborhood sites. The ideal candidate has strong communication, time management, and customer service skills, plus experience with EBT and CBMS systems.

Qualifications

• Graduation from high school or GED, HiSET or TASC.
• Three years of clerical experience including two years at the Administrative Support Assistant III level.

Responsibilities

• Gatekeeper for inboxes, create case folders, and respond to internal/external inquiries.
• Perform accurate data entry and reconcile EBT logs.
• Occasionally commute to Neighborhood Resource Sites and collaborate with community partners.
• Provide professional and respectful customer service to internal and external customers.
• Provide leadership and support to staff and assist management as needed.

Skills

Customer service

Time management

Communication

Microsoft Office

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Excel

TEAMS

Adobe Acrobat

CBMS

EBT system

Job description

City and County of Denver’s Denver Human Services is seeking an Administrative Support Assistant V to join the FAAD Lobby/EBT team on-site at the Richard T. Castro Human Services Center.

The role emphasizes leadership support, data entry accuracy, and managing EBT-related inquiries while coordinating with neighborhood sites. The ideal candidate has strong communication, time management, and customer service skills, plus experience with EBT and CBMS systems.