EBT Benefits Support Specialist

Health & Human Services; Albemarle (NC, IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Agency Dept of Health and Human Services Division Social Services is seeking an Administrative Specialist I (S) to act as the primary contact for Food and Nutrition Services recipients regarding EBT card questions and benefits access. The role requires problem-solving using various data sources and systems.

The position emphasizes efficient call handling, data entry, and maintaining familiarity with related policies and procedures to support clients and counties.

Qualifications

• Respond to clients’ calls for assistance within established time targets.
• Perform data entry tasks including documenting information and submitting reports.

Responsibilities

• Serve as customer service representative for Food and Nutrition Services recipients regarding the EBT card and benefits access.
• Use NC Fast, online guides, and manuals to resolve recipient questions and issues.

Skills

Respond to client calls for assistance

Data entry and system navigation

Education

High school diploma or GED

Job description

Agency Dept of Health and Human Services Division Social Services is seeking an Administrative Specialist I (S) to act as the primary contact for Food and Nutrition Services recipients regarding EBT card questions and benefits access. The role requires problem-solving using various data sources and systems.

The position emphasizes efficient call handling, data entry, and maintaining familiarity with related policies and procedures to support clients and counties.