Child Support Call Center Specialist I

State of North Carolina - Health & Human Services; North Carolina; Presencial; USD 39.000 - 69.000; Jornada completa

Descripción de la vacante

North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Specialist I to support the Child Support Services Division. You will answer basic caller questions, update case records in ACTS, and generate documents such as affidavits and payment history reports.

The position is based in the Customer Support Call Center in Martin County, NC, in a fast-paced environment handling high call volumes. Strong data entry and customer service skills are essential.

Formación

• High school diploma or GED and two years of related administrative experience, or equivalent.
• Experience in handling caller inquiries and documenting case information in ACTS.
• Ability to process forms, generate basic documents, and explain processes to participants.

Responsabilidades

• Answer basic Child Support Services (CSS) caller questions and update case records in ACTS.
• Generate documents such as affidavits, postmaster letters and payment history.
• Explain notices, fees, timelines, and wage withholding processes to participants.
• Document customer interactions and provide scheduling support for hearings.

Conocimientos

Call center experience

Customer service

Data entry

Educación

High school diploma or GED

Herramientas

ACTS (Automated Collection and Tracking System)

Descripción del empleo

North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Specialist I to support the Child Support Services Division. You will answer basic caller questions, update case records in ACTS, and generate documents such as affidavits and payment history reports.

The position is based in the Customer Support Call Center in Martin County, NC, in a fast-paced environment handling high call volumes. Strong data entry and customer service skills are essential.