Administrative Specialist I

Health & Human Services; Albemarle (NC, IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Agency Dept of Health and Human Services Division Social Services is seeking an Administrative Specialist I (S) to act as the primary contact for Food and Nutrition Services recipients regarding EBT card questions and benefits access. The role requires problem-solving using various data sources and systems.

The position emphasizes efficient call handling, data entry, and maintaining familiarity with related policies and procedures to support clients and counties.

Qualifications

• Respond to clients’ calls for assistance within established time targets.
• Perform data entry tasks including documenting information and submitting reports.

Responsibilities

• Serve as customer service representative for Food and Nutrition Services recipients regarding the EBT card and benefits access.
• Use NC Fast, online guides, and manuals to resolve recipient questions and issues.

Skills

Respond to client calls for assistance

Data entry and system navigation

Education

High school diploma or GED

Job description

Agency Dept of Health and Human Services Division Social Services

Job Classification Title Administrative Specialist I (S) Position Number 60041939 Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position serves as the customer service representative and is the human contact for Food and Nutrition Services recipients with questions concerning the Electronic Benefits Transfer (EBT) card and access to benefits. Position engages in problem solving using recipient information, data from administrative terminal, NC Fast database, on-line information guide and online manual.

Knowledge Skills and Abilities/Management Preferences

• 90% *Respond to clients’ calls for assistance. Accomplish this within the average call time to ensure the workload is evenly distributed, while maintaining an acceptable occupancy rate and OIG adherence. Functions include, but are not limited to: Greet callers professionally, promptly, and in a courteous manner; Order and cancel EBT Cards; Provide balance inquiries and PIN instructions; Provide client with application and recertification status; Provide transaction history and issue transaction statements; Convey relevant benefit information to WIC and Out-of-State case workers; Escalate requests for assistance to counties and management via email or by phone; Stay connected to the call center’s phone system and in available status;
• 10% *Perform a variety of data entry functions to include, but not limited to: Complete error-free exception claims; Properly maintain current passwords for a variety of systems; Accurately document time off call center phone system; Accurate and timely submissions of Beacon entries and leave requests; Accurately record, collect and review information to complete call center reports; Maintain knowledge level of all systems, policies, and procedures;

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Recruiter: Tresha Walker Contact: DHHS Workday Support Form

North Carolina State Government

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources’ website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources/Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

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