Administrative Specialist | Data Entry & Claims Support

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

Health insurance options

Paid vacation and sick leave

Parental leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) in Charlotte seeks an Administrative Specialist to provide clerical and administrative support to professional staff. Responsibilities include data entry, claims processing, file creation, and authorizations, while ensuring timely information flow and strong customer service.

This role also handles phone coverage, mail distribution, visitor reception, and basic technical assistance for computers and office equipment.

Qualifications

• Proven proficiency using general office equipment in a busy office.
• Ability to enter and retrieve data accurately to support case documentation and service workflows.
• Experience delivering high-quality customer service through professional interactions.
• Strong time management and attention to detail in a high-volume office.

Responsibilities

• Enter and retrieve data in agency systems to support case documentation and service delivery workflows.
• Create service authorizations and process claims in accordance with program standards and established procedures.
• Set up and maintain case files for accurate, organized recordkeeping.
• Correspond with consumers, vendors, visitors, and staff to support program operations.

Skills

General office equipment

Data entry

Customer service

Time management

Clerical accuracy

Tools

Printers

Scanners

Fax machines

Multi-line phone systems

Job description

The North Carolina Department of Health and Human Services (DHHS) in Charlotte seeks an Administrative Specialist to provide clerical and administrative support to professional staff. Responsibilities include data entry, claims processing, file creation, and authorizations, while ensuring timely information flow and strong customer service.

This role also handles phone coverage, mail distribution, visitor reception, and basic technical assistance for computers and office equipment.