Entry-Level Child Support Specialist

State of North Carolina; Cary (NC); Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

The State of North Carolina, Department of Health and Human Services — Social Services Division, seeks an Administrative Specialist I (S) to support the Child Support Services function. This fast-paced role handles basic caller questions, updates demographic data in ACTS, generates documents, and explains notices and service timelines to clients.

Based in the Customer Support Call Center in Martin County, NC, the position requires accurate data entry, clear communication, and courteous

Responsabilidades

• Answers basic Child Support Services caller questions regarding their case(s).
• Updates demographic information in case records in ACTS (Automated Collection and Tracking System).
• Generates ACTS documents for callers and explains notices, application process and fees.

Descripción del empleo

The State of North Carolina, Department of Health and Human Services — Social Services Division, seeks an Administrative Specialist I (S) to support the Child Support Services function. This fast-paced role handles basic caller questions, updates demographic data in ACTS, generates documents, and explains notices and service timelines to clients.

Based in the Customer Support Call Center in Martin County, NC, the position requires accurate data entry, clear communication, and courteous