Child Support Call Center Associate

Health & Human Services; Indiana; Presencial; USD 39.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance options

Retirement plans

NCFlex benefits

Paid vacation

Sick leave

Parental leave

Descripción de la vacante

North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I (S) at the Customer Support Call Center in Martin County, NC. This Level I representative handles basic CSS questions, updates case records in ACTS, explains notices, timelines, and wage withholding, and assists with document production.

You will work in a fast-paced call center, provide data entry and guidance to participants, and escalate complex cases to case managers.

Formación

• Experience working in a call center setting addressing callers needs.
• Skills demonstrated in customer service in an office or medical setting.
• Data entry experience in maintaining databases.

Responsabilidades

• Update participants’ contact information (address, phone, email)
• Verify participants’ information in case records
• Generate and mail required forms and payment documents
• Provide guidance on notices, timelines, and wage withholding
• Schedule and track hearings, appointments, and payments
• Update ACTS with changes and support documentation

Conocimientos

Call center experience

Customer service

Data entry

Educación

High school diploma or GED

Descripción del empleo

North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I (S) at the Customer Support Call Center in Martin County, NC. This Level I representative handles basic CSS questions, updates case records in ACTS, explains notices, timelines, and wage withholding, and assists with document production.

You will work in a fast-paced call center, provide data entry and guidance to participants, and escalate complex cases to case managers.