Ebanking Support Specialist - Elevate Digital Banking

Automatic Data Processing, Inc.; Detroit Lakes (MN); On-site; USD 26,000 - 32,000; Full time

Job summary

Midwest Bank in Detroit Lakes, MN, is seeking an E-Banking Support Specialist to maintain and support Online Banking, Cash Management, Bill Pay, and related services. The role emphasizes accurate processing of customer requests and profile maintenance.

The position requires a high school diploma and banking experience is preferred. Strong communication, multitasking, and self-motivation are essential to provide timely, professional support and to protect customer information.

Qualifications

• High school diploma required; banking experience preferred.
• Ability to work with minimal supervision and manage multiple tasks.

Responsibilities

• Processes online banking and related customer requests and maintains profiles.
• Provides eBanking product support to staff and customers, resolving issues promptly.
• Monitors over-limit thresholds and obtains proper approvals from bank officers.
• Handles escalated electronic statement issues and updates exchange rates.
• Answers phone and customer information requests as needed.
• Supports future eBanking products as needed.
• Protects customer information and adheres to security policies.
• Other duties as assigned by the company.

Skills

Strong communication

Multitasking

Self-motivated

Customer service

Written/verbal communication

Education

High school diploma

Tools

Windows-based software

Job description

Midwest Bank in Detroit Lakes, MN, is seeking an E-Banking Support Specialist to maintain and support Online Banking, Cash Management, Bill Pay, and related services. The role emphasizes accurate processing of customer requests and profile maintenance.

The position requires a high school diploma and banking experience is preferred. Strong communication, multitasking, and self-motivation are essential to provide timely, professional support and to protect customer information.