Ebanking Support Specialist: Online and Mobile Banking Expert

Midwest Bank; Detroit Lakes (MN); On-site; USD 26,000 - 32,000; Full time

Job summary

Midwest Bank in Detroit Lakes, MN is seeking an EBANKING SUPPORT SPECIALIST to maintain and support Online Banking, Cash Management, Bill Pay, Remote Deposit Capture and Mobile Banking services. You will assist customers and staff, process requests, and ensure data privacy.

The role requires a high school diploma, banking experience preferred, and the ability to work independently with strong communication and problem-solving skills. It may include travel to branch locations.

Qualifications

• High school diploma required; banking experience preferred.
• Ability to work independently with minimal face-to-face communication.
• Superior written and verbal communications skills.
• Ability to deal diplomatically with customer complaints.
• Must be self-motivated.
• Familiarity with Windows based software systems.

Responsibilities

• Processes daily Online Banking, Cash Management, Bill Pay, Remote Deposit Capture and Mobile Banking/Deposit customer requests and performs account profile maintenance.
• Provides Online Banking, Cash Management, Bill Pay, Remote Deposit Capture and Mobile Banking/Deposit, Telephone Banking, Zelle and Fed Now product support to staff and customers resolving issues/problems in a timely and professional manner.
• Monitors Cash Management and Remote Deposit Capture over-limits; notifies and obtains proper approval from appropriate Bank Officer.
• Handles escalated Electronic Statement issues.
• Posts daily updates of Canadian exchange rates.
• Answers incoming phone and customer information requests as needed.
• Provides support for future eBanking products as needed.
• Responsible for protecting the privacy of sensitive business and customer information by following all confidentiality, security, and safeguarding customer information policies and control procedures
• Other projects and responsibilities may be added at the company's discretion.

Skills

Independent work

Multitasking

Verbal communication

Written communication

Customer diplomacy

Self-motivated

Windows basics

Education

High school diploma

Tools

Windows

Job description

Midwest Bank in Detroit Lakes, MN is seeking an EBANKING SUPPORT SPECIALIST to maintain and support Online Banking, Cash Management, Bill Pay, Remote Deposit Capture and Mobile Banking services. You will assist customers and staff, process requests, and ensure data privacy.

The role requires a high school diploma, banking experience preferred, and the ability to work independently with strong communication and problem-solving skills. It may include travel to branch locations.