EBANKING SUPPORT SPECIALIST

Automatic Data Processing, Inc.; Detroit Lakes (MN); On-site; USD 26,000 - 32,000; Full time

Job summary

Midwest Bank in Detroit Lakes, MN, is seeking an E-Banking Support Specialist to maintain and support Online Banking, Cash Management, Bill Pay, and related services. The role emphasizes accurate processing of customer requests and profile maintenance.

The position requires a high school diploma and banking experience is preferred. Strong communication, multitasking, and self-motivation are essential to provide timely, professional support and to protect customer information.

Qualifications

• High school diploma required; banking experience preferred.
• Ability to work with minimal supervision and manage multiple tasks.

Responsibilities

• Processes online banking and related customer requests and maintains profiles.
• Provides eBanking product support to staff and customers, resolving issues promptly.
• Monitors over-limit thresholds and obtains proper approvals from bank officers.
• Handles escalated electronic statement issues and updates exchange rates.
• Answers phone and customer information requests as needed.
• Supports future eBanking products as needed.
• Protects customer information and adheres to security policies.
• Other duties as assigned by the company.

Skills

Strong communication

Multitasking

Self-motivated

Customer service

Written/verbal communication

Education

High school diploma

Tools

Windows-based software

Job description

EBANKING SUPPORT SPECIALIST

DETROIT LAKES, MN, US

Salary Range: $19.00 To $23.00 Hourly

Job Summary

Responsible for the maintenance, servicing, and support of Electronic Banking products including, but not limited to, Online Banking, Cash Management, Bill Pay, Remote Deposit Capture and Mobile Banking/Deposit, Telephone Banking, Zelle and FedNow Services.

Essential Functions

• Processes daily Online Banking, Cash Management, Bill Pay, Remote Deposit Capture and Mobile Banking/Deposit customer requests and performs account profile maintenance.
• Provides Online Banking, Cash Management, Bill Pay, Remote Deposit Capture and Mobile Banking/Deposit, Telephone Banking, Zelle and Fed Now product support to staff and customers resolving issues/problems in a timely and professional manner.
• Monitors Cash Management and Remote Deposit Capture over-limits; notifies and obtains proper approval from appropriate Bank Officer.
• Handles escalated Electronic Statement issues.
• Posts daily updates of Canadian exchange rates.
• Answers incoming phone and customer information requests as needed.
• Provides support for future eBanking products as needed.
• Responsible for protecting the privacy of sensitive business and customer information by following all confidentiality, security, and safeguarding customer information policies and control procedures
• Other projects and responsibilities may be added at the company's discretion.

Job Requirements and Qualifications

Education and/or Experience: High school diploma required. Banking experience preferred.

Critical Skills: Ability to work individually with minimal face-to-face communication. Ability to manage multiple priorities and complete tasks with very limited supervision. Superior written and verbal communications skills. Ability to deal diplomatically with customer complaints. Must be self-motivated. Must have a familiarity with Windows based software systems.

Other Information

Physical Requirements: The ability to sit for extended periods of time. Ambulatory skills sufficient to visit branch locations, the ability to stand, walk, and manipulate (carry, lift, move) weights of approximately 10 to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard and computer monitor, operate equipment and read technical information. Must possess valid and current driver's license and ability to drive motor vehicle.

Working Conditions: Work is generally performed in bank office environment. May require travel to branch bank and training sites.

This document describes the current position. It is not an employment contract. Midwest Bank reserves the right to modify job duties or job descriptions at any time.