Digital Banking Support Specialist

American 1 Credit Union; Michigan; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Time off

Job summary

American 1 Credit Union is seeking an E-Service Specialist to deliver a superior member experience through digital channels. This onsite role in Jackson, MI focuses on answering member questions, processing account inquiries, and promoting products that support financial wellness.

Ideal candidates have top-notch written and verbal communication, prior customer service experience, and proficiency with PC applications. A high school diploma or GED and cash handling experience are preferred.

Qualifications

• A minimum education of high school diploma or GED.
• Cash handling or sales experience.
• Prior customer service experience.

Responsibilities

• Respond to member needs via electronic channels with clear communication.
• Assist with account inquiries, loans, and product questions.
• Promote credit union products and services to support financial wellness.
• Maintain confidentiality and accuracy of member information.

Skills

Customer service

Written communication

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

American 1 Credit Union is seeking an E-Service Specialist to deliver a superior member experience through digital channels. This onsite role in Jackson, MI focuses on answering member questions, processing account inquiries, and promoting products that support financial wellness.

Ideal candidates have top-notch written and verbal communication, prior customer service experience, and proficiency with PC applications. A high school diploma or GED and cash handling experience are preferred.