Digital Banking Support Specialist

M C Bank and Trust Co.; Bayou Vista (LA); On-site; USD 36,000 - 56,000; Full time

Job summary

M C Bank and Trust Co. in Bayou Vista, LA, is hiring a Digital Support Specialist to handle customer calls, answer questions, and resolve concerns related to electronic and mobile banking.

You will assist with internet banking, bill pay, transfers, ACH, and debit cards, and you will de-escalate issues while guiding customers through troubleshooting and product usage. Banking experience is preferred but not required.

Qualifications

• Strong written and verbal communication.
• Excellent interpersonal and rapport-building abilities.
• Patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptable to fast-paced environments.
• Troubleshooting skills relevant to banking services.
• Proficient phone skills with multi-line systems.
• Knowledge of banking products and services.

Responsibilities

• Assist customers with electronic banking services (internet banking, bill pay, transfers, ACH).
• Support mobile banking features (mobile banking, bill pay, transfers, P2P).
• Answer customer queries with accurate, satisfactory responses.

Skills

Communication

Interpersonal skills

Time management

Troubleshooting

Phone skills

Empathy

Education

High school diploma or equivalent

Tools

eFax

Job description

M C Bank and Trust Co. in Bayou Vista, LA, is hiring a Digital Support Specialist to handle customer calls, answer questions, and resolve concerns related to electronic and mobile banking.

You will assist with internet banking, bill pay, transfers, ACH, and debit cards, and you will de-escalate issues while guiding customers through troubleshooting and product usage. Banking experience is preferred but not required.