E-Banking Operations & Support Specialist

Fmb1919; EE. UU.; Presencial; USD 42.000 - 63.000; Jornada completa

Descripción de la vacante

Fmb1919 is seeking an E-Banking Specialist to provide exceptional customer service and operational support for online and mobile banking. The role serves consumers, business customers, branches, and internal teams, handling inquiries, resolving issues, and ensuring secure, compliant processing of e-banking tasks.

Responsibilities include enrollment and troubleshooting, system maintenance, and auditing new accounts and changes.

Formación

• High school diploma or GED or equivalent experience.
• Working knowledge of Microsoft Office.
• Strong communication, customer service, and problem-solving skills.

Responsabilidades

• Responds to e-banking inquiries via phone and email.
• Assists customers with enrollment, maintenance, and troubleshooting of online banking and mobile banking features.
• Provides clear explanations of e-banking features, security best practices, and access guidance.
• Supports branches and internal departments with e-banking research and reporting.
• Performs maintenance and updates in electronic banking systems per procedures.
• Reviews and audits of new accounts and account change documentation.

Conocimientos

Customer service

Problem-solving

Communication

Attention to detail

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Fmb1919 is seeking an E-Banking Specialist to provide exceptional customer service and operational support for online and mobile banking. The role serves consumers, business customers, branches, and internal teams, handling inquiries, resolving issues, and ensuring secure, compliant processing of e-banking tasks.

Responsibilities include enrollment and troubleshooting, system maintenance, and auditing new accounts and changes.