East Customer Service Assistant PT (Parks)

City of Arlington; United States; On-site; USD 25,623 - 32,029; Part time

Job summary

The City of Arlington is seeking a Customer Service Representative to provide exceptional service by greeting customers, managing inquiries, and performing facility maintenance. Candidates will need to be adept at using a variety of office equipment and should possess strong interpersonal skills.

Some college education and previous customer service experience are preferred for this position, which is vital for ensuring a safe and productive experience for facility users. The city values diversity and is an Equal Opportunity Employer.

Qualifications

• Must possess customer service skills to assist patrons effectively.
• Ability to apply computer skills for registration and record maintenance.
• Experience in cash handling and balancing accounts is required.

Responsibilities

• Provide customer service by greeting customers and answering inquiries.
• Perform facility maintenance and respond to cleanliness issues.
• Coordinate and schedule programs for patrons.

Skills

Customer service

Interpersonal skills

Organization skills

Cash handling

Bilingual (preferred)

Education

Some college plus one-year related customer service experience

Bilingual and one year of college (preferred)

Tools

Personal computer

Multi-line telephone

Cash register

Job description

Salary

$18.60 - $23.25 per hour

Job Summary

Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages, and responding to customer inquiries.

This position is for candidates without a driver’s license.

Essential Job Functions

• Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
• Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues.
• Negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordinate and schedule programs.
• Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user’s inquiry.

Other Job Functions

• Work with various organizations, individuals, and other departments to accommodate needs for facility access, program information or facility orientation as well as knowledge of the collection for purposes of maintaining and assisting with the maintenance of the facility.
• Work with various vendors, outside agencies and other departments to accommodate needs for facility access, program information, or facility orientation.

Minimum Qualifications

Knowledge, Skills, and Abilities Required

• Knowledge of modern office methods, practices, and equipment.
• Knowledge of facility management to ensure a safe and productive experience for users and customers.
• Knowledge of print sources, online catalogs, databases, and remote information access sources.
• Knowledge of how materials and information sources are organized.
• Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations to ensure a working environment that leads to a team approach.
• Ability to learn and apply computer skills to register customers, maintain site records and accounts while using discretion with customer information.
• Ability to demonstrate effective organization skills for recordkeeping, filing and coordination of a heavily used public facility or facilities.
• Ability to perform a variety of physical skills including, but not limited to seeing, sorting, typing, pulling, pushing, and lifting.
• Ability to operate a variety of office equipment including, but not limited to a personal computer terminal, fax machine, multi-line telephone, scanners, and calculator.
• Skill in making simple arithmetic calculations.
• Skill in cash register use and handling money and balancing accounts.
• Skill in analyzing information needs with careful attention to detail.
• Ability to work with various organizations, individuals, and other departments to schedule through the online system room reservations and rentals.

Qualifying Education and Experience

Some college plus one-year related customer service experience or equivalent combo. Bilingual and one year of college, preferred.

Pre-Employment Screening

Criminal background check. Physical and Human Performance Evaluation (HPE).

Equal Opportunity Employer

City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail].