Customer Service Representative PT (Parks)

City of Arlington; United States; On-site; USD 23,295 - 29,122; Part time

Job summary

The City of Arlington is seeking a customer service representative to provide essential assistance to patrons at their facilities. Responsibilities include greeting customers, answering a multi-line phone, and performing basic clerical duties. Ideal candidates will have strong modern office skills and a minimum of six months in a related customer service position.

This position requires a high school diploma and the ability to lift up to 50 lbs. The role offers a salary range between $16.91 and $21.14 per hour and involves a multi‑line phone operation in a dynamic environment.

Qualifications

• Knowledge of facility management for safe operations.
• Ability to apply computer skills for customer registration.
• A minimum of six months related clerical/customer service experience.

Responsibilities

• Provide customer service by accessing patron information and assisting with inquiries.
• Perform facility maintenance and respond to issues.
• Negotiate patron account information and perform data entry tasks.

Skills

Knowledge of modern office methods

Skill in operating a multi‑line telephone

Interpersonal skills

Ability to operate office equipment

Physical ability to lift 50 lbs

Education

High school education

Job description

SALARY: $16.91 - $21.14 per hour

Job Summary

Under general direction provides customer service by greeting customers, answering a multi‑line telephone, taking messages and responding to customer inquiries. This position is for candidates without a driver’s license.

Essential Job Functions

• Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
• Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues.
• Negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordinate and schedule programs.
• Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user’s inquiry.

Other Job Functions

• Work with various vendors, outside agencies and other departments to accommodate needs for facility access, program information, or facility orientation.

Minimum Qualifications

• Knowledge, Skills and Abilities:
  • Knowledge of modern office methods, practices and equipment.
  • Knowledge of facility management to ensure a safe and productive experience for users and customers.
  • Skill in operating a multi‑line telephone.
  • Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues.
  • Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
  • Ability to maintain the cleanliness and safe condition of the work site.
  • Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing.
  • Ability to lift or exert forces equivalent to lifting 50 lbs.
  • Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc.
• Qualifying Education and Experience: High school education and a minimum of six months related clerical/customer service experience.

Pre‑Employment Screenings

Criminal background check, Physical and Human Performance Evaluation (HPE).

City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail].

The City of Arlington is an Equal Opportunity Employer.