Customer Service Representative Driver Eligible PT (Parks)

City of Arlington; Arlington (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

City of Arlington is seeking a customer service professional to greet visitors, answer a multi-line phone system, take messages, and respond to inquiries. This position requires strong interpersonal skills and a valid driver's license.

You will assist with program and facility information, process registrations and refunds, maintain records, and help ensure a clean, safe environment for users. This is a full-time, on-site role supporting community programs.

Qualifications

• High school education and a minimum of six months related clerical/customer service experience.
• Possession of a valid Texas Operator's License, Class C.

Responsibilities

• Greet customers, answer calls on a multi-line telephone, and respond to inquiries about programming or facility usage.
• Provide facility maintenance and setup, and address cleanliness or other issues in the facility.
• Register customers, authorize refunds, and account for site revenues with standard data entry tasks.
• Coordinate and schedule programs and respond to public information requests with poise.

Skills

Multi-line telephone

Customer service

Cash handling

Interpersonal skills

Facility safety

Cleaning and maintenance

Driver's license

Education

High school diploma

Texas Driver's License (Class C)

Job description

SALARY:

$16.91 - $21.14 per hour

JOB SUMMARY:

Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries.

THIS POSITION IS FOR CANDIDATES WITH A VALID DRIVER'S LICENSE.

ESSENTIAL JOB FUNCTIONS:

• Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
• Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues.
• Negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs.
• Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry.

OTHER JOB FUNCTIONS:

• Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities:

• Knowledge of modern office methods, practices and equipment.
• Knowledge of facility management to ensure a safe and productive experience for users and customers.
• Skill in operating a multi-line telephone.
• Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues.
• Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
• Ability to maintain the cleanliness and safe condition of the work site.
• Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing.
• Ability to lift or exert forces equivalent to lifting 50 lbs.
• Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc.
• Ability to drive a motorized vehicle. (Safety-Sensitive Position)

Qualifying Education and Experience:

High school education and a minimum of six months related clerical/customer service experience. Possession of a valid Texas Operator's License, Class C.

PRE- EMPLOYMENT SCREENINGS:

• Criminal background check
• Drug/Alcohol Testing
• Physical and Human Performance Evaluation (HPE)
• Motor Vehicle Review (MVR)

City of Arlington is an Equal Opportunity Employer.