East Customer Service Assistant Driver Eligible PT (Parks)

City of Arlington; United States; On-site; USD 25,623 - 32,029; Full time

Job summary

The City of Arlington is looking for a customer service representative to greet customers, manage inquiries, and maintain the facility. Under general direction, this role involves responding to various patron needs effectively.

Successful candidates will need a valid Texas Operator's License, strong interpersonal skills, and the ability to perform physical tasks. This is an essential role in ensuring a safe experience for facility users and involves regular interaction with the public.

Qualifications

• Knowledge of modern office methods, practices, and equipment.
• Ability to apply appropriate interpersonal skills with the public and city staff.
• Possession of a valid Texas Operator’s License, Class C.

Responsibilities

• Provide customer service by accessing patron information and responding to inquiries.
• Perform facility maintenance and respond to issues like cleanliness.
• Negotiate patron account information and schedule programs.

Skills

Customer service

Interpersonal skills

Computer skills

Organizational skills

Cash handling

Education

Some college plus one year of related customer-service experience

Tools

Multi-line telephone

Personal computer

Job description

Salary

$18.60 - $23.25 per hour

Job Summary

Under general direction, provides customer service by greeting customers, answering multi‑line telephone calls, taking messages, and responding to inquiries. This position requires a driver’s license.

Essential Job Functions

• Provide customer service by accessing patron information, receiving money, and assisting with inquiries regarding programming or facility usage.
• Perform facility maintenance and set up, and respond to issues such as cleanliness or other problems.
• Negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordinate and schedule programs.

Other Job Functions

• Work with various organizations, individuals, and other departments to accommodate needs for facility access, program information, or a facility orientation.
• Collaborate with vendors and outside agencies to accommodate facility access and program requirements.
• Coordinate scheduling via the online room reservation and rental system.

Minimum Qualifications

Knowledge, Skills, and Abilities

• Knowledge of modern office methods, practices, and equipment.
• Knowledge of facility management to ensure a safe and productive experience for users.
• Knowledge of print sources, online catalogs, databases, and remote information access sources.
• Knowledge of how materials and information sources are organized.
• Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
• Ability to learn and apply computer skills to register customers, maintain site records and accounts while using discretion with customer information.
• Ability to demonstrate effective organization skills for record‑keeping, filing, and coordination of a heavily used public facility.
• Ability to perform a variety of physical tasks including seeing, sorting, typing, pulling, pushing, and lifting.
• Ability to operate office equipment such as a personal computer terminal, fax machine, multi‑line telephone, scanners, and calculator.
• Ability to drive a motorised vehicle.
• Skill in simple arithmetic calculations.
• Skill in cash register use and handling money and balancing accounts.
• Skill in analysing information needs with careful attention to detail.

Educational and Experience Requirements

• Some college plus one year of related customer‑service experience or an equivalent combination of education and experience.
• Bilingual background and one year of college education preferred.
• Possession of a valid Texas Operator’s License, Class C.

Pre‑Employment Screening

• Criminal background check
• Motor Vehicle Review (MVR)
• Drug and alcohol tests
• Physical and Human Performance Evaluation (HPE)

Equal Opportunity Employer

City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail].