Public Services Coordinator

City of Arlington; United States; On-site; USD 49,000 - 61,000; Full time

Job summary

City of Arlington Libraries seeks a supervisory professional to oversee customer service at library facilities and assist patrons with account records and services. Under general direction, you will hire, train, and evaluate staff, schedule desk coverage, respond to inquiries, process fines, and maintain accurate transactions and reports.

Experience with circulation systems, privacy practices, and basic promotional activities is preferred.

Qualifications

• Knowledge of automated circulation system functions.
• Knowledge of basic supervisory techniques and principles.
• Knowledge of relational database concepts for library databases.
• Knowledge of Dewey Decimal system and cataloging concepts.
• Basic computer tasks and Windows-based software.
• Understanding of library organization and customer service practices.
• Ability to handle cash and process fines accurately.
• Ability to operate and learn library software and office tools.
• Strong written and verbal communication.
• Ability to train and motivate staff.
• Discretion with patron records and privacy regulations.

Responsibilities

• Coordinate and supervise customer service at library desks by hiring, training, and evaluating staff.
• Schedule and monitor day-to-day desk activity.
• Evaluate workflow and suggest improvements to management.
• Prepare written documentation of procedures and desk operations.
• Assist patrons with inquiries and account issues.
• Explain library policies and procedures to customers.
• Process fines and cash deposits, and generate revenue reports.
• Maintain accurate records and perform data entry for library databases.
• Support displays and promotions for library programs.

Skills

Circulation system knowledge

Supervisory techniques

Relational databases

Dewey Decimal system

Computer basics

Promotional & marketing

Cash handling

Windows software

Office suite

Data entry & databases

Staff motivation

Communication skills

Problem solving

Training staff

Discretion with records

Physical stamina

Team collaboration

Bilingual (Spanish/English)

Education

Two years of relevant coursework in business/library science

One year of library or bookstore experience

Job description

DEPARTMENT Libraries

Salary $48,671.20 - $60,839.00

JOB SUMMARY

Under general direction, supervises customer service activities conducted within library facilities and assists library patrons.

ESSENTIAL JOB FUNCTIONS

• Coordinate and supervise customer service activities provided by staff assigned to library facilities customer service desks by hiring, training, and evaluating employees in customer services techniques and departmental and city policies and procedures.


• Schedule and monitor the day-to-day activity of the service desks.


• Evaluate and make recommendations to the Division Administrator Area Branch Manager or Public Services Administrator concerning efficient workflow and customer service desk operations.


• Prepare written documentation of customer services procedures.


• Assist library patrons by responding to inquiries and resolving problems with account records or service issues.


• Interpret library policies and procedures.


• Accept and process payment of fines on account.


• Perform complex problem-solving tasks relating to patrons and item database maintenance.


• Prepare daily deposits and complete revenue reports, monitor cash handling accuracy, prepare general reports on various program components, including but not limited to circulation metrics, and customer requests for information.

OTHER JOB FUNCTIONS

• Create or schedule displays, monitor signage in the building, and otherwise assist in the promotion of library programs, materials, and support for the community organizations.


• Monitor facility conditions (cleanliness and function), safety, and correct and/or report deficiencies as needed.


• Follow up to ensure completion of needed repairs, maintenance, or other facility requests.


• Support operational needs of the library system including but not limited to operating city vehicles in the completion of scheduled routes throughout the library system as well as neighboring cities as needed.

MINIMUM QUALIFICATIONS

• Knowledge of automated circulation system functions.


• Knowledge of basic supervisory techniques and principles.


• Knowledge of relational database concepts as pertaining to library databases of items, bibliographic records, authority records and patron records.


• Knowledge of basic computer tasks, software, the Dewey Decimal system classification, and alpha-numeric filing.


• Basic knowledge of public library organization and principles of operation.


• Knowledge of basic promotional and marketing practices to attract and retain customer for various programs and services.


• Skill in making arithmetic calculations.


• Skill in cash drawer management, handling money, and balancing accounts.


• Skill in utilizing Windows-based software.


• Skill in adapting to changes and upgrades in computer software.


• Skill in responding quickly and efficiently, in a pleasant manner to library patrons.


• Skill in utilizing word processing, spreadsheet, and database programs.


• Skill in motivating others to perform repetitive, manual tasks in an accurate and efficient manner.


• Skill in adjusting communication style as necessary to effectively instruct staff and volunteers in processing, data entry, and database techniques.


• Skill in communicating both orally and in writing, to employees and the public.


• Skill in problem-solving.


• Ability to easily adjust to fluctuating work levels and move within the library system as assigned.


• Ability to establish and maintain effective working relationships with subordinates, peers, and management within the City, as well as the public.


• Ability to generate alternative solutions to problems, evaluate courses of actions, and make independent discretionary decisions.


• Ability to exercise discretion with patron records.


• Ability to lift to 50 lbs.


• Ability to push and pull up to 300 lbs. using a four-wheeled device.


• Ability to move up to 75 lbs.

QUALIFYING EDUCATION AND EXPERIENCE

• Two (2) years of relevant coursework in business, library science or related areas.


• One (1) year of experience in a bookstore or library environment.

PREFERRED QUALIFICATIONS

• Six (6) months of supervisory experience.


• Bilingual - Spanish/English.


• Bilingual - Vietnamese/English.

EMPLOYMENT SCREENINGS REQUIRED

• Criminal Background Check.


• Drug & Alcohol Testing.


• Health Performance Evaluation/Physical Examination.


• Motor Vehicle Record Review.

EMPLOYER STATEMENTS

City of Arlington is an Equal Opportunity Employer. The people that work for the City of Arlington directly impact our community, citizens, visitors and businesses. Become a leader in your chosen profession by joining the City’s dynamic workforce and make a positive contribution to the American Dream City! City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail].

If you do not find a job that suits your experience, we welcome you to introduce yourself so Human Resources may be able to guide you to other opportunities.