Customer Service Representative PT (Parks)

City of Arlington; Arlington (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

City of Arlington is seeking a customer service assistant to greet visitors, answer a multi-line phone, take messages, and respond to inquiries about programs or facility usage. This role operates without a driver’s license and emphasizes accurate data entry, refunds, and account handling.

Responsibilities include assisting with programming and facility orientation, coordinating with vendors as needed, and maintaining a clean, safe work environment.

Qualifications

• High school education and at least 6 months related clerical/customer service experience.
• Knowledge of modern office methods and equipment.
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Responsibilities

• Greet customers and assist with inquiries.
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• Answer multi-line phone and messages.
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• Register customers and process refunds.
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• Support facility programming and usage inquiries.
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• Maintain cleanliness and safety of the site.

Skills

Multi-line phone

Customer service

Interpersonal skills

Data entry

Program scheduling

Education

High school diploma

Tools

PC/Computer

Fax machine

Calculator

Telephone

Job description

SALARY

$16.91 - $21.14 per hour

JOB SUMMARY

Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries.

THIS POSITION IS FOR CANDIDATES WITHOUT A DRIVER'S LICENSE.

ESSENTIAL JOB FUNCTIONS

• Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
• Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues.
• Ability to negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs.
• Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry.

OTHER JOB FUNCTIONS

• Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and equipment.
• Knowledge of facility management to ensure a safe and productive experience for users and customers.
• Skill in operating a multi-line telephone.
• Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues.
• Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
• Ability to maintain the cleanliness and safe condition of the work site.
• Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing.
• Ability to lift or exert forces equivalent to lifting 50 lbs.
• Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc.

Qualifying Education and Experience

• High school education and a minimum of six months related clerical/customer service experience.

PRE- EMPLOYMENT SCREENINGS

• Criminal background check
• Physical and Human Performance Evaluation (HPE)

City of Arlington is an Equal Opportunity Employer.