Customer Service Representative Driver Eligible PT (Parks)

City of Arlington; United States; On-site; USD 23,295 - 29,122; Part time

Job summary

The City of Arlington is seeking candidates for a customer service position that provides essential support in maintaining a safe and productive environment. Responsibilities include greeting customers, answering multi-line phones, and assisting with inquiries regarding programming and facility usage.

Applicants must have a high school diploma, experience in customer service, and a valid Texas Operator's License. Join us in serving the Arlington community!

Qualifications

• Knowledge of facility management to ensure a safe experience for users.
• Ability to learn and apply computer skills for registration and refunds.
• Possession of a valid Texas Operator's License, Class C.

Responsibilities

• Provide customer service by accessing patron information and receiving money.
• Perform facility maintenance and respond to cleanliness issues.
• Negotiate patron account information and coordinate programs.

Skills

Knowledge of modern office methods

Skill in operating a multi-line telephone

Ability to maintain the cleanliness and safe condition of the work site

Ability to lift or exert forces equivalent to lifting 50lbs

Ability to apply appropriate interpersonal skills

Education

High school education

Job description

Salary

$16.91 - $21.14 per hour

Job Summary

Under general direction provides customer service by greeting customers, answering multi‑line telephone, taking messages and responding to customer inquiries. This position is for candidates with a valid driver’s license.

Essential Job Functions

• Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
• Perform facility maintenance and set‑up, and respond to cleanliness or other facility issues.
• Negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordinate and schedule programs.
• Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user’s inquiry.

Other Job Functions

• Work with various vendors, outside agencies and other departments to accommodate needs for facility access, program information, or facility orientation.

Minimum Qualifications

Knowledge, Skills and Abilities:

• Knowledge of modern office methods, practices and equipment.
• Knowledge of facility management to ensure a safe and productive experience for users and customers.
• Skill in operating a multi‑line telephone.
• Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues.
• Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
• Ability to maintain the cleanliness and safe condition of the work site.
• Ability to perform a variety of physical tasks including seeing, sorting and typing.
• Ability to lift or exert forces equivalent to lifting 50lbs.
• Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc.
• Ability to drive a motorized vehicle.

Qualifying Education and Experience: High school education and a minimum of six months related clerical/customer service experience. Possession of a valid Texas Operator’s License, ClassC.

Pre‑Employment Screenings

• Criminal background check
• Drug/Alcohol Testing
• Physical and Human Performance Evaluation (HPE)
• Motor Vehicle Review (MVR)

Equal Opportunity Employer

City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail].