Customer Success Manager

Magnitude Consulting; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equity participation

Opportunity to make a meaningful impact in a fast-scaling company

Job summary

A high-growth AI SaaS company is seeking a Customer Success Manager for their NYC office. This mid-market role focuses on owning relationships throughout the customer lifecycle, ensuring successful product adoption and renewals. Candidates should have 3–6 years of experience in Customer Success within a B2B SaaS environment, strong communication skills, and a detail-oriented mindset. The position offers a base salary range of $80,000 to $120,000 along with equity participation.

Qualifications

• 3–6 years of experience in Customer Success or Account Management in B2B SaaS.
• Demonstrated experience owning renewals and achieving customer outcomes.
• Strong indicators of intellectual rigor and learning ability.

Responsibilities

• Own customer relationships from implementation handoff through renewal.
• Coordinate cross-functional collaboration to deliver a seamless experience.
• Act as the voice of the customer, sharing insights and feedback.

Skills

Customer Success

Account Management

B2B SaaS experience

Stakeholder management

Communication skills

Detail-oriented

Job description

Customer Success Manager, Mid-Market – New York, NY (Onsite)

About Our Client

• High-growth AI SaaS company building an intelligent platform for modern revenue and operations teams
• Backed by leading investors and serving fast-scaling mid-market and enterprise customers
• Mission-driven, customer-obsessed, and operating in a highly collaborative, in-person culture

The Role

• Own post-sale outcomes for a portfolio of mid-market customers
• Act as the primary relationship owner from onboarding through renewal and expansion
• Serve as the quarterback for each account, coordinating internal teams to deliver a seamless customer experience
• Fully onsite role in New York City

What You’ll Do

• Own customer relationships from implementation handoff through adoption, renewal, and growth
• Partner closely with Implementation to ensure strong kickoff, goal alignment, and successful go-live
• Develop deep fluency in the product and guide customers on best practices and effective usage
• Lead recurring customer check-ins and business reviews focused on value realization and optimization
• Proactively identify and mitigate risk, driving predictable and timely renewals
• Coordinate cross-functional collaboration with Product, RevOps, Support, and Engineering, owning communication and follow-through
• Act as the voice of the customer, sharing insights and feedback to improve CS playbooks, enablement, and lifecycle processes
• Contribute to building and evolving the Customer Success operating model as the company scales

What We’re Looking For

Experience & Seniority

• 3–6 years of experience in Customer Success or Account Management at a B2B SaaS company
• Proven experience owning renewals and driving measurable customer outcomes
• Demonstrated track record building 0→1 in an early-stage startup environment (ideally joined at Seed stage) with meaningful company progress across customers, revenue, and team growth
• Prior experience in high-growth startup settings with comfort operating in ambiguity
• Full-cycle CSM experience spanning implementation through renewal and expansion
• Strong indicators of intellectual rigor and learning ability (e.g., high academic attainment, top-tier universities, or equivalent signals)

Core Skills & Attributes

• Highly detail-oriented with a true “nothing drops” mindset and strong operational discipline
• Clear, confident communicator able to explain technical or product concepts in simple, customer-friendly terms
• Demonstrated ownership, accountability, and strong organizational skills
• Ability to manage multiple stakeholders and priorities in a fast-paced environment

Nice to Have

• Background in or deep appreciation for the restaurant or hospitality industry
• Experience in AI, data, RevOps, or workflow automation platforms
• Prior work partnering closely with Implementation or Professional Services teams
• Experience helping build or scale Customer Success processes in a high-growth startup

Location & Work Model

• New York City
• Onsite role
• Base salary range: $80,000 – $120,000
• Equity participation
• Opportunity to make a meaningful impact at a fast-scaling AI company with strong ownership culture