Founding CSM: AI-Driven Ops & Equity

S27a; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation + equity

Opportunity for growth

Work with experienced startup operators

Job summary

S27a is looking for a Customer Success Manager in New York City to oversee customer onboarding and operational workflows. You'll deeply engage with customers to ensure their success and improve internal processes.

The ideal candidate has 2-6 years of experience in customer success, strong organizational skills, and thrives in a fast-paced startup. The role offers competitive compensation and the chance to make a real impact in a growing company.

Qualifications

• 2-6 years of experience in customer success or operations.
• Strong organizational and communication skills.
• Detail-oriented with high accountability.

Responsibilities

• Own customer onboarding and implementation workflows.
• Manage ongoing customer relationships for success.
• Coordinate escalations and resolve issues quickly.
• Help customers configure workflows and processes.

Skills

Customer Success

Project Management

Communication

Detail-oriented

Problem Solving

Tools

HubSpot

Slack

Notion

Job description

S27a is looking for a Customer Success Manager in New York City to oversee customer onboarding and operational workflows. You'll deeply engage with customers to ensure their success and improve internal processes.

The ideal candidate has 2-6 years of experience in customer success, strong organizational skills, and thrives in a fast-paced startup. The role offers competitive compensation and the chance to make a real impact in a growing company.