E-Store Operations & Process Improvement Specialist

Leviton; Melville (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer-matching

Tuition reimbursement

PTO

Paid holidays

Volunteer time off

Job summary

Leviton is seeking a Customer Service Operations Specialist to manage daily e-store activities, resolve order issues, and collaborate with IT, Finance, and Distribution to ensure a smooth customer experience.

You will document processes, monitor workflows, and drive improvements while maintaining data accuracy across systems and reports. This role is based in Melville, NY with full-time responsibilities.

Qualifications

• Solid organizational skills and attention to detail with ability to manage multiple priorities.
• Professional written and verbal communication across teams.
• Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel).
• Experience with CRM/ERP or related systems.
• Basic data literacy to identify patterns and summarize findings.
• Ability to follow procedures and escalate when needed.
• Capability to create/process documentation and status updates.
• Customer-focused with a continuous-improvement mindset.
• Ability to work independently and in cross-functional settings.

Responsibilities

• Own daily e-store operations, including order processing, ERP exceptions, returns, cancellations, refunds, credits, chargebacks and follow-up.
• Respond to e-store customer calls, emails, and complaints and make outbound contacts as needed.
• Troubleshoot order, payment, fulfillment, integration, and website issues with IT, eBusiness, Finance, Distribution and Customer Service.
• Validate and process departmental invoices in the ERP, route approvals and coordinate submission to Accounts Payable.
• Coordinate departmental purchases, supplies, service requests, approvals, activities and related records.

Skills

Strong organization

Communication

MS 365 proficiency

Data literacy

Documentation & trackers

Independent & cross-functional

Education

Associate or bachelor's degree in business/related field

Tools

CRM

ERP

Case-management systems

Reporting systems

Job description

Leviton is seeking a Customer Service Operations Specialist to manage daily e-store activities, resolve order issues, and collaborate with IT, Finance, and Distribution to ensure a smooth customer experience.

You will document processes, monitor workflows, and drive improvements while maintaining data accuracy across systems and reports. This role is based in Melville, NY with full-time responsibilities.