Order & Customer Care Specialist (Hybrid)

Leviton; Melville (NY); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plans with employer-matching

Tuition reimbursement

PTO

Paid holidays

Volunteer time off

Job summary

Leviton is seeking a customer orders specialist to manage inquiries, quotes, entry, and shipping specifications to ensure customer satisfaction.

Under general supervision, responsible for processing customer orders via various channels, tracking stock availability, and maintaining pricing for the assigned accounts; collaborates with Supply Chain, QA, Distribution and Logistics to meet customer needs.

Qualifications

• Computer literate.
• Ability to maintain cordial customer relations.
• Strong organizational skills.
• Professional oral and written communication.
• Clearly expresses ideas.
• Communication style.
• Good listening skills.

Responsibilities

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing.
• Processes invoices, enters orders and confirms orders via fax, email or phone.
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations.
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria.
• Establishes and maintains cordial customer relations through telephone contact.
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met.
• Issues, monitors and researches service level reports i.e. turn-around time and fill rates.
• Maintains pricing agreements for the designated business unit.
• Maintains communication network with outside sales force as it pertains to assigned accounts.
• Performs weekly review of open orders and credit status for assigned accounts.
• Enhance customer relations through account visits and trade-show participation

Skills

Computer literate

Ability to maintain cordial customer关系

Strong organizational skills

Professional oral and written沟通

Clearly expresses ideas

Communication style

Good listening skills

Education

High School Diploma

College Degree

Job description

Leviton is seeking a customer orders specialist to manage inquiries, quotes, entry, and shipping specifications to ensure customer satisfaction.

Under general supervision, responsible for processing customer orders via various channels, tracking stock availability, and maintaining pricing for the assigned accounts; collaborates with Supply Chain, QA, Distribution and Logistics to meet customer needs.