Customer Orders & Support Specialist I

Leviton; Melville (NY); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer matching

Tuition reimbursement

PTO

Paid holidays

Volunteer time off

Job summary

Leviton in Melville, NY seeks a Customer Order Specialist to manage customer orders, quotes, entry, and inquiries, ensuring timely processing and high satisfaction.

You will collaborate with Supply Chain Planning, QA, Distribution, Marketing, Logistics, and Sales to resolve stock, shipping, and pricing issues, maintain pricing agreements, and build strong customer relationships through proactive communication.

Qualifications

• Computer literate
• Ability to maintain cordial customer relations
• Strong organizational skills
• Professional oral and written communication
• Clearly expresses ideas
• Communication style
• Good listening skills

Responsibilities

• Handle customer orders, returns, requests, suggestions, complaints and credit support processing
• Process invoices, enters orders and confirms orders via fax, email or phone
• Ensure accurate daily shipment processing, product scheduling and shipment confirmations
• Investigate and respond to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Issues, monitors and researches service level reports i.e. turn-around time and fill rates
• Maintains pricing agreements for the designated business unit
• Maintains communication network with outside sales force as it pertains to assigned accounts
• Performs weekly review of open orders and credit status for assigned accounts
• Enhance customer relations through account visits and trade-show participation

Skills

Computer literacy

Organizational skills

Oral and written communication

Clear ideas

Listening skills

Communication style

Education

High School Diploma

College Degree

Job description

Leviton in Melville, NY seeks a Customer Order Specialist to manage customer orders, quotes, entry, and inquiries, ensuring timely processing and high satisfaction.

You will collaborate with Supply Chain Planning, QA, Distribution, Marketing, Logistics, and Sales to resolve stock, shipping, and pricing issues, maintain pricing agreements, and build strong customer relationships through proactive communication.