Customer Service Representative I

Leviton Manufacturing; Melville (NY); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer matching

Tuition reimbursement

PTO

Paid holidays

Volunteer time off

Job summary

Leviton in Melville, NY seeks a Customer Order Specialist to manage customer orders, quotes, entry, and inquiries, ensuring timely processing and high satisfaction.

You will collaborate with Supply Chain Planning, QA, Distribution, Marketing, Logistics, and Sales to resolve stock, shipping, and pricing issues, maintain pricing agreements, and build strong customer relationships through proactive communication.

Qualifications

• Computer literate
• Ability to maintain cordial customer relations
• Strong organizational skills
• Professional oral and written communication
• Clearly expresses ideas
• Communication style
• Good listening skills

Responsibilities

• Handle customer orders, returns, requests, suggestions, complaints and credit support processing
• Process invoices, enters orders and confirms orders via fax, email or phone
• Ensure accurate daily shipment processing, product scheduling and shipment confirmations
• Investigate and respond to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Issues, monitors and researches service level reports i.e. turn-around time and fill rates
• Maintains pricing agreements for the designated business unit
• Maintains communication network with outside sales force as it pertains to assigned accounts
• Performs weekly review of open orders and credit status for assigned accounts
• Enhance customer relations through account visits and trade-show participation

Skills

Computer literacy

Organizational skills

Oral and written communication

Clear ideas

Listening skills

Communication style

Education

High School Diploma

College Degree

Job description

About Leviton

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.

About the role

Under general supervision, responsible for effective handling of requests and inquiries from customers and salesforce pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. This position ensures the timely processing of customer orders through various forms of communication in an effort to exceed customer expectations.

Responsibilities

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing

• Processes invoices, enters orders and confirms orders via fax, email or phone
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria

• Establishes and maintains cordial customer relations through telephone contact

• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met

• Issues, monitors and researches service level reports i.e. turn-around time and fill rates

• Maintains pricing agreements for the designated business unit

• Maintains communication network with outside sales force as it pertains to assigned accounts
• Performs weekly review of open orders and credit status for assigned accounts
• Enhance customer relations through account visits and trade-show participation

Qualifications

• Computer literate
• Ability to maintain cordial customer relations
• Strong organizational skills
• Professional oral and written communication

• Clearly expresses ideas
• Communication style
• Good listening skills

Education & Experience

• High School Diploma required
• College Degree preferred

What We Offer

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensurethe legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.

Pay Range

$43,000.00 - $47,000.00 per year