Customer Service Representative I

Leviton; Melville (NY); Presencial; USD 43.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401K plans with employer-matching

Tuition reimbursement

PTO

Paid holidays

Volunteer time off

Descripción de la vacante

Leviton is seeking a customer orders specialist to manage inquiries, quotes, entry, and shipping specifications to ensure customer satisfaction.

Under general supervision, responsible for processing customer orders via various channels, tracking stock availability, and maintaining pricing for the assigned accounts; collaborates with Supply Chain, QA, Distribution and Logistics to meet customer needs.

Formación

• Computer literate.
• Ability to maintain cordial customer relations.
• Strong organizational skills.
• Professional oral and written communication.
• Clearly expresses ideas.
• Communication style.
• Good listening skills.

Responsabilidades

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing.
• Processes invoices, enters orders and confirms orders via fax, email or phone.
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations.
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria.
• Establishes and maintains cordial customer relations through telephone contact.
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met.
• Issues, monitors and researches service level reports i.e. turn-around time and fill rates.
• Maintains pricing agreements for the designated business unit.
• Maintains communication network with outside sales force as it pertains to assigned accounts.
• Performs weekly review of open orders and credit status for assigned accounts.
• Enhance customer relations through account visits and trade-show participation

Conocimientos

Computer literate

Ability to maintain cordial customer关系

Strong organizational skills

Professional oral and written沟通

Clearly expresses ideas

Communication style

Good listening skills

Educación

High School Diploma

College Degree

Descripción del empleo

About Leviton

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.

About the role

Under general supervision, responsible for effective handling of requests and inquiries from customers and salesforce pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. This position ensures the timely processing of customer orders through various forms of communication in an effort to exceed customer expectations.

Responsibilities

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
• Processes invoices, enters orders and confirms orders via fax, email or phone
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Issues, monitors and researches service level reports i.e. turn-around time and fill rates
• Maintains pricing agreements for the designated business unit
• Maintains communication network with outside sales force as it pertains to assigned accounts
• Performs weekly review of open orders and credit status for assigned accounts
• Enhance customer relations through account visits and trade-show participation

Qualifications

• Computer literate
• Ability to maintain cordial customer relations
• Strong organizational skills
• Professional oral and written communication
• Clearly expresses ideas
• Communication style
• Good listening skills

Education & Experience

• High School Diploma required
• College Degree preferred

What We Offer

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

#LI-Hybrid

Pay Range

$43,000.00 - $47,000.00 per year

• Computer literate
• Ability to maintain cordial customer relations
• Strong organizational skills
• Professional oral and written communication
• Clearly expresses ideas
• Communication style
• Good listening skills
• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
• Processes invoices, enters orders and confirms orders via fax, email or phone
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Issues, monitors and researches service level reports i.e. turn-around time and fill rates
• Maintains pricing agreements for the designated business unit
• Maintains communication network with outside sales force as it pertains to assigned accounts
• Performs weekly review of open orders and credit status for assigned accounts
• Enhance customer relations through account visits and trade-show participation