E‑Commerce Team Leader: Safety‑Driven Ops & Coaching

Whole Foods Market; Jericho (NY); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness support

Team Member perks access

Job summary

Whole Foods Market seeks an Associate Team Leader for E-Commerce to support delivery and pickup experiences. You will coach, onboard, and train Team Members while maintaining safety standards and optimizing shift operations to meet order times.

Cross-functional collaboration and process improvements will be central to sustaining performance and customer satisfaction. You will lead huddles, resolve operational issues, and ensure audits and quality checks drive excellent service in a dynamic

Qualifications

• Experience leading e-commerce or retail teams and coaching Team Members.
• Ability to onboard and train staff on SOPs, staging, quality and safety.
• Comfort with forecasting, scheduling, and real-time staffing adjustments.
• Proven track record of driving safety, quality and customer service.
• Strong communication with leadership and cross-functional partners.

Responsibilities

• Onboard and train Team Members on shopping procedures, quality standards, and safety.
• Provide timely coaching and feedback to drive skill development and engagement.
• Partner with Team Leader to identify high-potential Team Members and create development plans.
• Lead team huddles, communicate priorities, and address operational challenges.
• Maintain safe work environment and drive safety culture with compliance.
• Investigate incidents and implement preventive actions.
• Own order accuracy and quality by audits and trend analysis.
• Monitor order times and resolve delays or issues with customers.
• Collaborate with other departments to improve customer experience.
• Optimize shift operations by forecasting and real-time deployment.
• Identify bottlenecks and lead process improvement initiatives.
• Ensure tools, equipment, and supplies are available and functioning.
• Communicate effectively with Team Members, leadership, vendors.

Skills

Leadership

Coaching

Onboarding

Safety

Quality

Customer service

Productivity

Forecasting

Shift planning

Process improvement

Tools

Cross-functional collaboration

Job description

Whole Foods Market seeks an Associate Team Leader for E-Commerce to support delivery and pickup experiences. You will coach, onboard, and train Team Members while maintaining safety standards and optimizing shift operations to meet order times.

Cross-functional collaboration and process improvements will be central to sustaining performance and customer satisfaction. You will lead huddles, resolve operational issues, and ensure audits and quality checks drive excellent service in a dynamic