E-Commerce Operations Leader - Grocery Delivery

Whole Foods Market; Charlotte (NC); On-site; USD 31,000 - 56,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market seeks a Team Leader for E-Commerce to oversee daily grocery delivery and pickup operations and to lead Associate Team Leaders and Supervisors. This role drives safety, quality, customer service, productivity, and engagement across all shifts.

The Team Leader will optimize shift operations using forecasts and KPIs, partner with Store Leadership, manage labor costs, and foster an energized team culture through coaching and development.

Responsibilities

• Lead all E-Commerce operations including order fulfillment, customer experience, safety, quality, productivity, and team engagement across all shifts
• Drive business results by analyzing KPIs, identifying trends, and implementing strategic initiatives to improve operational performance
• Execute operational plans based on forecasts, historical data, and business priorities while managing labor costs, supply expenses, and operational efficiency metrics
• Partner with Store Leadership and cross-functional teams to align E-Commerce operations with store-wide goals, optimize workflows, and resolve systemic issues
• Lead, develop, and hold accountable a team of Associate Team Leaders and Supervisors through regular coaching, performance evaluations, and corrective action when necessary
• Make quality hiring decisions and create succession plans and development pathways for high-potential team members
• Ensure compliance with OSHA, food safety, and company safety standards through regular audits, incident investigations, and implementation of preventive measures
• Ensure all team members receive required training and certifications
• Drive customer experience metrics including order accuracy, on-time delivery, and customer satisfaction scores
• Resolve complex customer escalations, analyze feedback and quality data, and implement solutions to prevent recurring issues and ensure consistent quality standards
• Identify operational inefficiencies and lead improvement initiatives that drive measurable results
• Test, implement, and document new processes, tools, technologies, and standard operating procedures to enhance productivity and customer experience
• Facilitate team meetings and communicate operational performance, challenges, and wins to Store Leadership and operational partners, including third-party vendors.
• Create schedules 3+ weeks in advance, monitor real-time operations, and adjust staffing deployment to meet customer order times and productivity targets
• Ensure equipment, tools, supplies, staging areas, coolers, and workspaces are maintained, functional, organized, and meet operational standards
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Job description

Whole Foods Market seeks a Team Leader for E-Commerce to oversee daily grocery delivery and pickup operations and to lead Associate Team Leaders and Supervisors. This role drives safety, quality, customer service, productivity, and engagement across all shifts.

The Team Leader will optimize shift operations using forecasts and KPIs, partner with Store Leadership, manage labor costs, and foster an energized team culture through coaching and development.