E‑Commerce Team Lead: Safety, Quality & Efficiency

Whole Foods Market; Medford (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market is seeking an Associate Team Leader for E-Commerce in Medford, MA to oversee grocery delivery and pick-up operations. The ATL will coach Team Members, ensure safety and quality, manage staffing and shift execution, and drive continuous process improvements across cross-functional teams.

This role emphasizes hands-on leadership, training, and timely problem-solving to meet customer order times and uphold store standards, with a focus on safety, productivity, and engaged

Qualifications

• Onboard and train Team Members on shopping SOPs, staging, quality standards, and safety protocols.
• Provide timely coaching and feedback to drive skill development and accountability.
• Partner with Team Leader to identify high-potential members and create development plans.
• Lead team huddles to communicate priorities and address operational challenges.

Responsibilities

• Maintain a safe work environment through proactive hazard identification and documentation.
• Ensure adherence to safety and food safety protocols through observation and coaching.
• Investigate incidents and implement preventive actions.
• Monitor order times and resolve delays or issues affecting customer experience.
• Optimize shift operations by forecasting and real-time staffing adjustments.
• Lead process improvements by testing new approaches and implementing solutions.
• Ensure proper handling of substitutions, out-of-stocks, and special requests.

Skills

Leadership

Coaching

Onboarding

Safety compliance

Team engagement

Cross-functional partnership

Job description

Whole Foods Market is seeking an Associate Team Leader for E-Commerce in Medford, MA to oversee grocery delivery and pick-up operations. The ATL will coach Team Members, ensure safety and quality, manage staffing and shift execution, and drive continuous process improvements across cross-functional teams.

This role emphasizes hands-on leadership, training, and timely problem-solving to meet customer order times and uphold store standards, with a focus on safety, productivity, and engaged