E‑Commerce Team Lead: Elevate Quality, Safety & Service

Whole Foods Market IP. L.P.; Medford (MA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market IP. L.P. in Medford, MA is seeking an Associate Team Leader (ATL) for E-Commerce to oversee grocery delivery and pickup, ensuring safety, quality, customer service, productivity, and team member engagement.

You will onboard and train Team Members, provide coaching, monitor order times, adjust staffing in real time, and lead process improvements with cross‑functional partners to boost efficiency and the customer experience.

Qualifications

• Onboard and train Team Members on standard operating procedures and safety protocols.
• Provide timely coaching and performance feedback to drive accountability and engagement.
• Partner with leadership to identify high-potential Team Members and develop plans.
• Lead deployment plans and adjust staffing to balance workload and efficiency.
• Monitor safety, quality, and product handling to ensure compliance.

Responsibilities

• Onboard and train Team Members on procedures, staging, quality standards, and safety.
• Provide regular coaching and performance feedback to develop skills.
• Lead deployment plans and adjust staffing to balance workload and efficiency.
• Audit order accuracy and address delays or customer issues.
• Collaborate with cross-functional teams to improve the customer experience.
• Ensure proper handling of substitutions, out-of-stocks, and special requests.
• Identify bottlenecks and run process improvements to boost productivity.
• Maintain tools, equipment, and supplies in working order.
• Communicate effectively with Team Members, leadership, and vendors.

Skills

Team leadership

Coaching & feedback

Safety awareness

Operational planning

Customer service excellence

Job description

Whole Foods Market IP. L.P. in Medford, MA is seeking an Associate Team Leader (ATL) for E-Commerce to oversee grocery delivery and pickup, ensuring safety, quality, customer service, productivity, and team member engagement.

You will onboard and train Team Members, provide coaching, monitor order times, adjust staffing in real time, and lead process improvements with cross‑functional partners to boost efficiency and the customer experience.