E-Commerce Supervisor: Lead Fulfillment & Team Growth

Whole Foods Market; McLean (VA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Employee assistance program

Job summary

Whole Foods Market in McLean, VA is seeking a Supervisor for E-Commerce to support daily grocery delivery and pickup operations, guiding Team Members to follow established processes while prioritizing safety, quality, and customer service. You will monitor order flow, assist with onboarding, provide on-floor guidance, and coordinate with other departments to maintain timely fulfillment.

Experience in fast-paced retail and a collaborative mindset is desirable, with opportunities to develop

Qualifications

• Experience supervising team members in a fast-paced retail or e-commerce environment is preferred.
• Ability to enforce safety, quality, and customer service standards.
• Strong communication and on-floor coaching skills.

Responsibilities

• Demonstrate proficiency in all E-Commerce duties including shopping, staging, and order fulfillment.
• Assist with Team Member onboarding by demonstrating proper shopping techniques, staging procedures, and quality standards.
• Monitor shopper flow and operations to support productivity targets and meet customer order times.
• Ensure Team Members follow safety and food safety protocols while maintaining organized staging areas and workspaces.
• Monitor order accuracy and quality standards through spot checks on staged orders, verifying product quality, substitutions, and packaging standards.
• Provide real-time guidance to Team Members on the floor to reinforce established processes.
• Support shift operations by reviewing forecasts, coordinating daily task delegation, and helping optimize Team Member deployment.
• Coordinate with other departments to maintain timely process flow for order fulfillment.
• Identify, resolve, and report hazards to maintain a safe work environment.
• Identify and report operational bottlenecks or process improvement opportunities to leadership.
• Maintain customer awareness by monitoring order times and communicating delays or issues to leadership.
• Assist customers and third-party vendors with questions about online orders, pickup procedures, and product availability.
• Support resolution of customer concerns by coordinating with Team Leadership and other departments.
• Monitor Team Member performance and escalate concerns or development needs to leadership.
• Communicate effectively with Team Members, leadership, and cross-functional partners.
• Maintain a positive work environment.
• Supports company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Job description

Whole Foods Market in McLean, VA is seeking a Supervisor for E-Commerce to support daily grocery delivery and pickup operations, guiding Team Members to follow established processes while prioritizing safety, quality, and customer service. You will monitor order flow, assist with onboarding, provide on-floor guidance, and coordinate with other departments to maintain timely fulfillment.

Experience in fast-paced retail and a collaborative mindset is desirable, with opportunities to develop