E-Commerce Operations Supervisor

Kroger; Phoenix (AZ); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program counseling

Associate discounts

Tuition reimbursement

Job summary

Kroger is seeking an experienced e-Commerce Operations Manager to oversee the store's online department, drive sales, staff the team, and develop associates to achieve goals. This role focuses on delivering excellent customer experiences, maintaining product flow, and ensuring compliance with laws and safety standards.

Responsibilities include hiring, scheduling, leading initiatives, meeting sales and wage budgets, and coordinating with management to optimize performance and customer

Qualifications

• High School Diploma or GED.
• Any proven supervisory experience.
• Any prior experience in the selection and hiring process.
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day.
• Must be able to stand for extended periods of time and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Strong leadership skills.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the on-line shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.
• Execute best practices to determine appropriate substitutions in the event of an out of stock.
• Follow processes for streamlining collection of orders, products, checkouts and delivery.
• Report inventory issues such as out of stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for e-Commence department.
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.
• Report all issues with item shelf allocation to division KOMPASS team.
• Monitor and control expenses for the department.
• Ensure preventative maintenance is being performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Leadership

Staffing

Customer service

Operations management

Microsoft Office

Education

High School Diploma or GED

Bachelor's Degree

Tools

POS systems

Job description

Kroger is seeking an experienced e-Commerce Operations Manager to oversee the store's online department, drive sales, staff the team, and develop associates to achieve goals. This role focuses on delivering excellent customer experiences, maintaining product flow, and ensuring compliance with laws and safety standards.

Responsibilities include hiring, scheduling, leading initiatives, meeting sales and wage budgets, and coordinating with management to optimize performance and customer