E‑Commerce Operations Lead — Shift Supervisor

Metro Supply Chain Holdings Usa Inc; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Metro Supply Chain USA is seeking an Operations Supervisor in Columbus, OH. The role reports to the Operations Manager and oversees shift-level health and safety, performance, customer relations, continuous improvement, and people development.

Experience in e-commerce operations is a plus, with strong leadership and communication expected. The position requires managing labor, ensuring timely task completion, and maintaining adherence to client quality standards while driving continuous

Qualifications

• Five+ years of distribution experience preferred.
• Two+ years of supervisory experience, preferably in a 3PL.
• Computer literacy in MS software and WMS proficiency.

Responsibilities

• Schedule labor to meet production goals within budget.
• Lead shift communications and briefings for staff.
• Oversee order sequencing to optimize pickups and deliveries.
• Monitor KPI tracking and daily/weekly performance.
• Provide coaching and performance feedback to team members.
• Maintain safe, clean work environment and adherence to safety laws.

Skills

Team leadership

Communication skills

Time management

Problem solving

Data analysis

MS Office

WMS proficiency

Tools

WMS

Microsoft Office

MS Excel

Job description

Metro Supply Chain USA is seeking an Operations Supervisor in Columbus, OH. The role reports to the Operations Manager and oversees shift-level health and safety, performance, customer relations, continuous improvement, and people development.

Experience in e-commerce operations is a plus, with strong leadership and communication expected. The position requires managing labor, ensuring timely task completion, and maintaining adherence to client quality standards while driving continuous