Director, US e-Fulfillment Operations

Metro Supply Chain Holdings Usa Inc

Columbus (OH)

On-site

USD 120,000 - 180,000

Full time

4 days ago

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Job summary

Metro Supply Chain Holdings Usa Inc in Columbus, OH seeks a Director of Operations to lead a multi-site network across the U.S., delivering safety, service, and financial performance while enhancing customer experience.

This senior leader role requires deep 3PL, eCommerce fulfillment, and big box distribution expertise, with a track record of scalable growth, continuous improvement, and cross-functional team leadership across multiple sites.

Qualifications

Bachelor's degree in Logistics, Supply Chain, Business, or related field.
Senior leadership experience in 3PL, retail, consumer goods, or grocery distribution environments.
Proven track record leading large-scale, multi-site operations in a fast-paced, high-volume setting.
Strong experience supporting big box grocery customers and distribution models.

Responsibilities

Serve as the primary point of contact for key customers, ensuring strong, proactive communication and partnership.
Lead cross-functional teams to consistently achieve KPIs across Safety, Quality, On-Time Delivery, and Cost.
Identify and manage escalation points, ensuring timely resolution of operational and customer issues.
Foster a collaborative, high-performance culture across multiple sites.