Director, US e-Fulfillment Operations

Metro Supply Chain Holdings Usa Inc; Columbus (OH); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Metro Supply Chain Holdings Usa Inc in Columbus, OH seeks a Director of Operations to lead a multi-site network across the U.S., delivering safety, service, and financial performance while enhancing customer experience.

This senior leader role requires deep 3PL, eCommerce fulfillment, and big box distribution expertise, with a track record of scalable growth, continuous improvement, and cross-functional team leadership across multiple sites.

Formación

• Bachelor's degree in Logistics, Supply Chain, Business, or related field.
• Senior leadership experience in 3PL, retail, consumer goods, or grocery distribution environments.
• Proven track record leading large-scale, multi-site operations in a fast-paced, high-volume setting.
• Strong experience supporting big box grocery customers and distribution models.

Responsabilidades

• Serve as the primary point of contact for key customers, ensuring strong, proactive communication and partnership.
• Lead cross-functional teams to consistently achieve KPIs across Safety, Quality, On-Time Delivery, and Cost.
• Identify and manage escalation points, ensuring timely resolution of operational and customer issues.
• Foster a collaborative, high-performance culture across multiple sites.

Conocimientos

Leadership

Strategic thinking

Operations management

Lean / CI

WMS systems

Educación

Bachelor's degree in Logistics, Supply Chain, Business, or related field

Herramientas

WMS

Microsoft Office

Descripción del empleo

Metro Supply Chain Holdings Usa Inc in Columbus, OH seeks a Director of Operations to lead a multi-site network across the U.S., delivering safety, service, and financial performance while enhancing customer experience.

This senior leader role requires deep 3PL, eCommerce fulfillment, and big box distribution expertise, with a track record of scalable growth, continuous improvement, and cross-functional team leadership across multiple sites.