Operations Supervisor

Metro Supply Chain Holdings Usa Inc; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Metro Supply Chain USA is seeking an Operations Supervisor in Columbus, OH. The role reports to the Operations Manager and oversees shift-level health and safety, performance, customer relations, continuous improvement, and people development.

Experience in e-commerce operations is a plus, with strong leadership and communication expected. The position requires managing labor, ensuring timely task completion, and maintaining adherence to client quality standards while driving continuous

Qualifications

• Five+ years of distribution experience preferred.
• Two+ years of supervisory experience, preferably in a 3PL.
• Computer literacy in MS software and WMS proficiency.

Responsibilities

• Schedule labor to meet production goals within budget.
• Lead shift communications and briefings for staff.
• Oversee order sequencing to optimize pickups and deliveries.
• Monitor KPI tracking and daily/weekly performance.
• Provide coaching and performance feedback to team members.
• Maintain safe, clean work environment and adherence to safety laws.

Skills

Team leadership

Communication skills

Time management

Problem solving

Data analysis

MS Office

WMS proficiency

Tools

WMS

Microsoft Office

MS Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Supervisor

Full Time Management Metro Supply Chain USA - OH, Columbus, OH, US

3 days ago Requisition ID: 2175

Join our team - HIRING FOR ALL SHIFTS

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs.

SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

Candidate must have E-Commerce Experience

RESPONSIBILITIES

• Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
• Assumes additional related responsibilities as required.

EXPERIENCE

• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality

REQUIREMENTS

• Strong working knowledge of warehouse operations and leadership
• Time management skills and the ability to delegate
• Excellent leadership and organizational skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and data entry software
• Excellent analytical and problem-solving skills – solution oriented